Fair & Transparent

Return & Refund Policy

Digital goods are delivered instantly. Here's exactly when refunds apply and how to request one.

Last updated: June 2026
1

Nature of Digital Products

Elaamart sells digital game currency and top-ups (diamonds, UC, passes, vouchers, etc.). Because these are delivered directly to your game account and consumed immediately, they generally cannot be returned or exchanged once successfully delivered.

2

When You ARE Eligible for a Refund

We will refund your payment in full if:
  • Your payment was deducted but the top-up was not delivered to your account.
  • You were charged twice for the same order.
  • A technical error on our side caused the order to fail.
  • The product is unavailable and we cannot fulfil it.
3

When Refunds Are NOT Possible

  • You entered an incorrect Player ID / UID and the currency was delivered to the wrong account.
  • The top-up was successfully delivered and credited to your game.
  • You changed your mind after a successful delivery.
  • Account bans or restrictions imposed by the game publisher.
Always double-check your Player ID on the verification screen before paying. We confirm your in-game name so you can be sure it's the right account.
4

How to Request a Refund

  1. Email admin@elaamart.com within 48 hours of your order.
  2. Include your Order ID, registered email, and a description of the issue.
  3. Attach a payment screenshot if available.

Our team reviews refund requests within 24–72 hours. Approved refunds are returned to your Elaamart wallet or original payment method.

5

Wallet Balance

Funds added to your Elaamart wallet are non-withdrawable but can be used for any purchase on the platform. Unused wallet balance does not expire.

6

Need Help?

Contact us any time at admin@elaamart.com. Our support team is available 24/7.